Terms and Conditions of Rental of Apartment 303A 1 gold sharm residence.


Holiday Duration

Your confirmation email confirms the number of night’s accommodation, which is reserved for you in your apartment. In the case of night flights your room will be made immediately available on your arrival, as it has been reserved for you from the previous day. Please note that you will be required to vacate your room by 12.00pm on your day of departure, to facilitate cleaning and servicing prior to the arrival of incoming guests (unless otherwise agreed in writing).

Please Note: minimum stay is usually one week (meaning if apartment required less than one week, the full weekly charge usually applies)

Apartment

All breakages must be reported to our Management Team immediately and these must be paid for locally to our managing agents before vacating the property. We also reserve the right to charge for damage or breakages not reported and found after departure. Your security deposit of  £50 or 500 LE is non refundable against cancellations, but will be returned to you within 14 after you vacate the apartment after any deductions for damages, excessive cleaning, loss of keys, etc. or when it has been confirmed that damages, loss, or breakages, have not occurred. The amount of the security deposit does not limit your liability. If any member of your party causes damage, etc that exceeds the amount of your security deposit you will still be liable for the excess, which will be recoverable according to English law. If upon your arrival you notice any damage, etc please report it to our agent immediately, otherwise you may be held liable. Any problems that are not reported to our agent locally will not be dealt with after your departure.

The apartment is STRICTLY NO SMOKING inside. Smoking is only permitted outside on the balconies. Pets are also not permitted.

Guests are specifically warned not to allow children access to the pool areas or sun terrace without adequate supervision, nor to allow children to play in the kitchen, or with any electrical equipment.

Please ensure you turn off all lighting and heating / air conditioning when not in the apartment to avoid excessive electricity consumption. Electric and possible water charges in the apartment must be paid for by guests. Meters charges for electric can be paid for at Gold Stars reception.

Building work and resulting noise may occur at any time during the season. Also, from time to time certain services (such as swimming pool) may be unavailable due to regular maintenance or unforeseen circumstances. We will endeavour wherever possible to inform you of any proposed building work or changes to facilities. However, in the event that we are not informed before your arrival we cannot accept responsibility for these circumstances. Also, we cannot accept liability for the loss of mains services, such as electricity or water supply.

Transport

You are reminded that we do not provide local transport to and from your accommodation.

Passport & Visa Requirements

It is your responsibility to be in possession of a valid passport and any visa, which may be necessary.

If you need a 10­ year passport please note that you must apply at least 12 weeks before travel.

It is important to note that regulations do change, so you are always advised to ask the passport office. If you do not hold a British Citizen’s passport you should always check the requirements well before travel.

It is your responsibility to meet the requirements of the countries you are visiting and we regret we cannot accept any responsibility for costs incurred if you fail to be admitted to any country.

Vaccinations

Countries´ regulations concerning compulsory vaccinations can change. Please ask your doctor for the up-to-date requirements before travelling.

Booking Conditions

The booking conditions are contractual terms of The Company and the Customer. They are governed by English Law and any proceedings shall be within the jurisdiction of the English courts.

Booking Confirmation

To make a booking you must be at least 18 years of age.

No contract shall exist between the Company and the Customer (which includes all persons on whose behalf the customer books), until a confirmation email is issued to the Customer by the Company. Prices and payment process

Prices are quoted in full, including taxes and service charges at the time of the booking.

Our price guarantee

We guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.

Payment for extras (such as incidental charges, late check out charges, laundry, housekeeping or any extra nights) must be made directly to our Management Team when you check out.

Payment should be made in Egyptian Pounds.

Privacy policy

When you make a booking we will need to collect information from you to process your booking. This includes, but is not limited to, your name, address and travel arrangements. We will not disclose personal data to third parties. This is required for the purpose of fulfilling your booking. This is subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

Room Types

Double room:

Contains King Size bed and is suitable for up to two people


Payment Terms

A security deposit of £50 is required at time of booking, unless the booking is made within 4 weeks of the customer's first night in the accommodation booked, when payment in full . The balance of payment must be paid at least 4 weeks before the first night. If payment is not received by the due date, the Company has the right to cancel the booking, retain the deposit paid, levy cancellation charges and re-let the accommodation.

Special requests

We will endeavour wherever possible to meet any special request made in writing but NO GUARANTEE CAN BE GIVEN. If your special request can only be met at additional cost you will either be invoiced for the amount due prior to your departure or advised of the procedure for payment at your resort unless specifically agreed by us in writing. We cannot accept any booking which is conditional on the satisfaction of a special request.

Amendments made by the customer

Any change by the customer to a booking which is not limited to, but can also necessitate a new invoice being raised, will incur an amendment fee of £25 per booking and must be put in writing (if within 8 weeks before the first night of accommodation, this may be subject to cancellation charges). The only exception will be an increase in the number of customers booked.

Cancellations by you

Should you wish to cancel you're booking once it has been accepted by us, or amend it within 56 days of departure, we must receive written instructions to this effect, when the following charges become payable by you as set out below.

Period before scheduled departures during which written notification is received by the Company.

More than 56 days Deposit

56 - 29 days days prior to departure 50%

28 - 22 days prior to departure 70%

Under 21 days prior to departure 100%

Cancellation charges shown as a % of total cost  

The balance of accommodation charges is due 4 weeks prior to departure. If this balance is NOT received within 21 days of the due date, cancellation may be assumed by the Company with consequent loss of deposits and/or cancellation charges as laid down above.

Complaints

In the unlikely event that you have a complaint whilst you are on holiday, please inform our local Management Team as soon as possible. He or she is there to help you and may well be able to sort out the problem on the spot. Should the representative be unable to resolve the complaint and you wish to take the matter up on your return, please detail your complaint in writing within 14 days of the completion of your holiday.

Occupancy of the Accommodation

Accommodation can only be occupied by those persons named at the time of booking or subsequently advised. The Company reserves the right to ask the entire party to vacate the accommodation with immediate effect should there be extra persons staying at the accommodation.

Accommodation descriptions

We at charmingsharmapartments.com , take every reasonable care to ensure that the information published about our apartment is accurate. We cannot accept liability for errors or omissions in the descriptions. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise as soon as possible.

Disabled clients

We do not specialise in holidays for the disabled but we are happy to give advice about the suitability of our particular accommodation and places for the disabled, elderly etc., but any request for information given in this respect should be confirmed in writing if the special requirements are a material part of the booking.

Alteration by the company

Every effort is made to maintain arrangements as advertised by because they are planned many months in advance changes may occur for reasons which are totally beyond our control. Should it be necessary, we would always advise you of any changes at the earliest possible time explaining the reasons to you.

Car hire and Airport transfers

We act only as introductory agents and shall not be held liable for any loss, damage or injury howsoever caused; your contract is with the company operator whose terms and conditions are detailed on the contract.

Responsibilities

It is essential that you ensure you have adequate travel insurance to cover cancellation, medical expenses and loss or damage to your personal belongings. We accept no liability whatsoever for any arrangements and in particular accept no liability for any loss, personal accident, injury, or death, however incurred whilst residing in this apartment, or on this complex. Nor do we take any responsibility for matters beyond our control i.e. war, civil unrest, terrorist activity, industrial disputes, power cuts, bad weather conditions and other circumstances which we, the apartment owners, have no control over, or could possibly avoid, even with all due care.

The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. By making a booking you have read these terms and conditions and agree to comply with them.

These terms and conditions are subject to change without notice. New terms and conditions are applicable from the moment they are posted on this website


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